Top 3 Major Types of Virtual Phone Systems

By on December 29, 2021



Do you want to save money and be more environmentally friendly? Are you searching for an easy way to communicate with employees? Consider implementing an updated virtual phone number and a virtual voicemail system. For example, if your work is located in the US, but your employees are based in the UK, it might be faster for them to call your US office using Skype for Business.

Virtual phone systems are simple to implement, requiring only a single phone line for each extension in the system. A virtual business phone system can allow a call to be routed via a cloud-based phone service or a VoIP system. The majority of office environments today use some form of VoIP technology. The primary benefit of VoIP is its low cost, with most VoIP systems costing less than $1 per user per month. However, this cost is unstable by the savings of not maintaining expensive landlines or PBX systems.

Self-Hosted PBX –

In this type, a small business can easily host its system. For this, people will have to purchase their relay hardware, make sure it's compatible with the host phone system they select and have all the software subscriptions. They also have to invest in their billing system. But, overall, it's an affordable solution for small businesses that prefer the control and flexibility of having a self-hosted system.

Cloud-Based PBX –

It allows a single phone to communicate with multiple extensions. The benefit of the cloud-based PBX is that the number of extensions is limitless, and there are no hardware requirements. The primary benefit of the voip business phone system is that it’s easier to manage and is faster than a self-hosted system. The downside is that the call quality, reliability and overall service can vary from provider to provider, which requires significant research.

Hosted PBX –

It is the most popular form of a virtual phone system. The company that hosts your system will offer all the hardware, software and other necessary components, but you will be responsible for paying monthly fees to use these services. You also have to pay an additional monthly fee to use their billing services. Think of these services like a call centre service. You can have several extensions if you need to accommodate your employees while they're on the phone with one client or another. You also have billing and reporting options, which can help with daily management, expenses and management techniques.

In-House Call Centre –

Think of this system as what many people call a virtual call centre when they need to contact other businesses as part of their work. Of course, you will have to pay for the services from a company that offers your company's virtual phone system, but you don't have to hope that the call centre representative is knowledgeable about the product.

If you need help selecting your perfect virtual phone solution, consult with one of the trusted software experts. You can also consider the above details as it will help you know about the major types of business voip systems you can consider as per your convenience.